Refund Policy

Refund Policy

  1. Eligibility for Refunds

    • To be eligible for a refund, you must notify Sigma Store within 3 days of receiving your parcel.
    • Refunds will only be issued for products that are unused, undamaged, and in their original packaging.
  2. Refund Process

    • To request a refund, please contact our customer service team within the specified timeframe.
    • You may be asked to provide proof of purchase, such as your order number and photographs of the product.
    • Once your request is received and approved, we will initiate the refund process.
  3. Refund Method

    • Refunds will be issued in the original form of payment used for the purchase.
    • Please allow up to 30 business days for the refund to be processed and reflected in your account.
  4. Non-Refundable Items

    • Certain items are not eligible for refunds, including:
      • Products that have been used, damaged, or altered after receipt.
      • Products without their original packaging or tags.
      • Clearance or sale items marked as non-refundable.
  5. Return Shipping

    • If you are eligible for a refund, you will be responsible for the cost of return shipping.
    • Please ensure that the product is securely packaged to prevent damage during transit.
  6. Restocking Fee

    • A restocking fee may apply to certain returns, depending on the condition of the product and the reason for return.
  7. Exchanges

    • We do not offer exchanges at this time. If you would like a different product, please return the original item for a refund and place a new order.
  8. Refund Disputes

    • If you believe that you are entitled to a refund and it has not been processed within a reasonable timeframe, please contact our customer service team for assistance.
  9. Contact Information

    • If you have any questions or concerns about our refund policy, please contact us.

By shopping with Sigma Store, you agree to comply with our refund policy. We reserve the right to update or modify this policy at any time without prior notice.